Panel: Resilience as the Foundation of Inclusive Digital Finance

As digital finance becomes embedded in everyday life, consumers are increasingly exposed to overlapping risks—from economic volatility and climate-related shocks to evolving digital threats. This panel explores how consumer resilience can be strengthened so that people not only gain access but are able to adapt, recover, and thrive in uncertain times. The discussion features leaders from across business, policy, and civil society, unpacking how innovation, regulation, and consumer advocacy can converge to build trust, fairness, and resilience in digital finance systems worldwide. It also spotlights insights from Consumers International’s global research on consumer resilience in digital finance, now available to below to download here

Speakers:

• Sophie Sirtaine, CEO, CGAP, World Bank

• Payal Dalal, EVP, Global Programs, Mastercard Center for Inclusive Growth

• Helena Leurent, Director General, Consumers International

• Mathias Wikström, Yale World Fellow and Co-Founder of Doconomy

• Moderator: Anita Hawser, Europe Editor, The Banker (Financial Times)