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FIRESIDE: What will shape or shake consumer trust
The discussion focuses on the critical need for consumer protection and resilience in a time when technological innovation is rapidly outpacing regulation, leading to increased consumer risk. Moderated by Silvia Pavoni, Editor-in-Chief of The Banker (Financial Times), this conversation features Helena Leurent, Director General of Consumers International, who emphasized the vital roles of consumer trust, education, and access. Helena shares examples and insights on designing innovation with consumer protection at the forefront, avoiding the assumption of inherent consumer resilience, and the need for building resilience into the system itself.
The digital financial ecosystem is increasingly complex, leaving up to 75% of consumers exposed to risks like scams, income loss, and climate shocks that weakens financial resilience (Consumers International's report: Building Consumer Resilience in Digital Finance).
As innovation outpaces regulation, fraud and other risks increase.
How do we close the gap? By designing systems with consumers in mind from the start, embedding protection measures into products and policy, and making outcomes the benchmark of success.
*This is a recording from the Stage of Impact Davos Edition held during the week of the World Economic Forum's Annual Meeting in January 2026, and hosted by Doconomy at the Arctic Basecamp in partnership with The Banker, Standard Chartered, Adapteo Group, Consumers International, Osborne Clarke, Business Sweden and IMAGINE.
LIVESTREAM RECORDING: Doconomy Stage of Impact hosted at the Arctic Basecamp Davos during the week of the World Economic Forum's Annual Meeting in January 2026.