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FIRESIDE: What will shape or shake consumer trust
The discussion focuses on the critical need for consumer protection and resilience in a time when technological innovation is rapidly outpacing regulation, leading to increased consumer risk. Moderated by Silvia Pavoni, Editor-in-Chief of The Banker (Financial Times), this conversation features Helena Leurent, Director General of Consumers International, who emphasized the vital roles of consumer trust, education, and access. Helena shares examples and insights on designing innovation with consumer protection at the forefront, avoiding the assumption of inherent consumer resilience, and the need for building resilience into the system itself.
This is a recording from the Stage of Impact Davos Edition held during the week of the World Economic Forum's Annual Meeting in January 2026, and hosted by Doconomy at the Arctic Basecamp in partnership with The Banker, Standard Chartered, Adapteo Group, Consumers International, Osborne Clarke, Business Sweden and IMAGINE.
LIVESTREAM RECORDING: Doconomy Stage of Impact hosted at the Arctic Basecamp Davos during the week of the World Economic Forum's Annual Meeting in January 2026.