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Doconomy speaks at Building Societies Association Savings Symposium on the future of UK Savings Market
In an era where digital convenience often comes at the cost of personal connection, the UK savings market stands at a crossroads. Building societies have the unique opportunity to bridge this divide by evolving into ‘Modern Mutuals’ - institutions that prioritize member engagement, purposeful innovation, and financial resilience. At the recent BSA Savings Symposium, Doconomy explored this strategic pivot, emphasizing how digital tools can be used not just for transactions, but to build deeper, goal-oriented partnerships with members.
On April 28, 2026, Doconomy joined industry leaders at the Building Societies Association Savings Symposium to discuss the evolution of the UK savings market, advocating for a ‘Modern Mutual’- a strategic model prioritizing member engagement, digital innovation, and financial resilience. Engaging with executives rethinking the role of mutuals in 2026, the discussion highlighted a fundamental pivot from "How" to "Why," moving beyond simple rate tables toward purposeful, goal-oriented savings experiences.
The event featured a panel of industry leaders including Adam Armer, Panelists included Adam Armer, Sally Gaudion Mike Saraswat Euan Macleod, Robert Thickett, and Andrew Gall. Together, they explored how innovation is no longer just about technology, but about listening to members to understand their motivations for saving.
The Modern Mutual: Why It Matters Now
Tech with a Purpose
Digital channels shouldn't just be for transactions. Their real power lies in bringing members closer to their dreams. By transforming accounts into interactive engines that visualize goals and celebrate small wins, societies can become daily partners in their members' financial journeys.
Innovate Through Collaboration
The most successful societies are embracing Open Innovation - partnering with agile, ethical specialists. This allows mutuals to focus on what they do best: serving their members, while leveraging cutting-edge technology to drive engagement.
The Best of Both Worlds
The combination of branch access and digital speed is a building society’s "superpower." Digital tools show empathy in the everyday, earning the trust needed for higher-stakes human conversations. As the Nottingham Building Society puts it: "Digital when you want it, Human when you need it."
The future belongs to institutions that lead with empathy and innovation. Doconomy is here to provide the infrastructure, including our Impact Finance and Segmentation modules, to help mutuals lead this next wave of prosperity.
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