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Financial Literacy, Consumer Trust, AI & Impact
In this panel discussion, industry experts gathered to explore how financial institutions can build long-term consumer trust, translate technology into meaningful usage that fosters financial resilience and growth; and leverage AI responsibly to operationalize impact. Recorded live at the Doconomy Stage of Impact Studio Session hosted at the Chrysler Building, during Climate Week NYC.
Featured Panelists:
Anita Hawser (Moderator), Europe Editor, The Banker at Financial Times
Johanna Fager, Head of Group Sustainability, Swedbank
Payal Dalal, EVP Global Programs, Mastercard Center for Inclusive Growth
Peter Wiklöf, CEO, Ålandsbanken (Bank of Åland)
Dr. Alexander Schmidt, Advisor, Doconomy Impact Council
Discussion highlights:
Responsible AI deployment for inclusive growth: AI holds immense promise for driving economic participation, but it must be carefully designed to avoid reinforcing existing societal gaps.
Clean data foundations: AI models depend heavily on the quality of their underlying data. Underlying inputs must be clean, accurate, and representative to prevent unequal outcomes.
Delivering actionable sustainability insights: Insights must remain clear and actionable, bridging the gap between cost considerations and environmental impact.
Evolving standards of consumer trust: Why transparency, cybersecurity, and continuously acting in the customer’s best interest are critical in the age of AI.
Watch the panel recording below.
Watch: Financial Literacy & Operationalizing Impact Event: The Doconomy Stage of Impact Studio Sessions | Climate Week NYC 2026 Location: Chrysler Building, New York City